Skip to content

Terms and conditions

Last updated: 12 October 2026

1. Who we are

boreen is provided by WIT Software Development Ltd., a company registered in Ireland under company number 562044, with its registered office at Ballard, Ballinaclash, Co. Wicklow, A67 WK53, Ireland ("boreen", "we", "us"). You can reach us at info@boreen.io.

These terms apply to every use of the boreen platform: the backoffice, the hosted checkout, the booking widget, the digital tour app and the online course platform (together, the "Platform"). By creating an account or using the Platform you agree to these terms.

2. Definitions

  • Customer or you: the business or organisation that uses the Platform to create and sell tours, courses, events or other products.
  • Company: a company account in the boreen backoffice. One Customer can manage more than one Company.
  • End customer: a person who books, buys or uses one of your products through the Platform, such as a tour visitor, course student or event guest.
  • Content: everything you add to the Platform, such as texts, photos, audio, video, maps, floorplans, course material, prices and settings.

3. Your account

The Platform is intended for businesses and organisations, not for consumers. You confirm that you use it in the course of a business and that the information you give us is accurate. You are responsible for everyone who logs in to your account and for keeping login details secure. Tell us straight away if you suspect unauthorised use.

4. Fees and payment

  • The subscription fee is €10 per Company per month, plus 5% of the total order amount of every paid order placed through the Platform. Orders without a payment, such as free tickets, have no order fee.
  • All prices exclude VAT, which we add where it applies.
  • Fees are invoiced monthly and are payable within 14 days of the invoice date, unless agreed otherwise in writing.
  • Payments from End customers are processed by payment providers such as Stripe or Mollie under your own agreement with them. Their transaction fees are charged by the payment provider and are not included in our fees.
  • We may change our fees with at least 30 days' notice by email. If you don't agree with a change, you can cancel before it takes effect.
  • If an invoice remains unpaid after a reminder, we may suspend access to the Platform until it is paid.

5. Your products and your End customers

You are the seller of your products. The agreement for a booking or purchase is between you and the End customer; boreen provides the technology and is not a party to it. You are responsible for:

  • the products you offer, their descriptions, prices, availability and delivery;
  • your own terms of sale, cancellation and refund policy towards End customers, and handling their questions, complaints and refunds;
  • complying with the laws that apply to your business, including consumer, tax and data protection law.

6. Your Content

You keep all rights to your Content. You give us a non-exclusive licence to host, store, copy, transcode and display your Content, only as far as needed to provide the Platform to you and your End customers. You confirm that you have the rights to everything you upload, including photos, music and video, and that your Content doesn't infringe anyone's rights or break the law.

7. Acceptable use

You must not use the Platform to:

  • sell illegal products or services, or offer content that is unlawful, misleading or harmful;
  • send spam or unsolicited messages to End customers;
  • attempt to access other customers' data, break or test our security, or disrupt the Platform, for example by overloading it;
  • copy, resell or reverse engineer the Platform.

We may remove Content or suspend an account that breaks these rules, where possible after warning you first.

8. Availability and support

We do our best to keep the Platform available, secure and working well, and we back up data regularly. We don't guarantee uninterrupted availability: we may need to carry out maintenance, and the Platform depends on third-party services such as hosting, maps and payment providers. We may improve and change features over time; we will tell you in advance about changes that significantly reduce what the Platform does. Support is provided by email.

9. Data protection

How we handle personal data is explained in our privacy policy. For personal data of End customers and of the people you add to the Platform, you are the controller and boreen acts as your processor. By accepting these terms you also agree to the following data processing terms, in line with Article 28 of the GDPR:

  • We process that personal data only on your documented instructions, which are given by your use and settings of the Platform, and only to provide the Platform.
  • Everyone at boreen who has access to the data is bound by confidentiality.
  • We take appropriate technical and organisational security measures, such as encrypted connections, access control and backups.
  • You authorise us to use the sub-processors listed in our privacy policy. We will inform you of new sub-processors in advance, and you may object to them.
  • We help you respond to requests from people exercising their rights, and with your other GDPR obligations where reasonable.
  • We notify you without undue delay after becoming aware of a personal data breach affecting your data.
  • When the agreement ends, we delete the personal data as described in section 12, unless the law requires us to keep it.
  • We make available the information needed to show we comply with these obligations.

10. Intellectual property

The Platform, its software, design and the boreen name and logo belong to WIT Software Development Ltd. or its licensors. You receive a non-exclusive, non-transferable right to use the Platform for the duration of your subscription. If you send us feedback or suggestions, we may use them freely.

11. Liability

We are not liable for indirect or consequential loss, such as lost profit, lost revenue, lost data or damage to reputation. Our total liability arising from these terms in any 12-month period is limited to the fees you paid us in the 12 months before the event that caused the liability. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

You indemnify us against claims from End customers or third parties arising from your products, your Content or your breach of these terms.

12. Term and termination

Your subscription runs month by month. You can cancel at any time by emailing us; the cancellation takes effect at the end of the current month. We can end the subscription with 30 days' notice, or straight away if you seriously or repeatedly breach these terms. After the end of your subscription you can request an export of your Content and orders for 30 days. After that we delete your Content and personal data, except for what we must keep by law, such as invoices.

13. Changes to these terms

We may update these terms. We will email you about significant changes at least 30 days before they take effect. If you keep using the Platform after that, you accept the new terms; if you don't agree, you can cancel before they take effect.

14. Governing law

These terms are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction over any dispute arising from them. If any part of these terms is found invalid, the rest remains in force.

15. Contact

WIT Software Development Ltd.
Ballard, Ballinaclash, Co. Wicklow, A67 WK53, Ireland
Company number 562044
info@boreen.io